For Neenah Coldenhove BV, we focused on an interim position for inside sales. The department for supporting export sales was insufficiently focused on customer interests. The focus was too much production related and too little sales related. Customer services was reinvented with state-of-the art CRM systems to provide the beste possible service to existing and new customers. Not only providing handling systems on sold goods, but also to pursuade customer service to take more interest in selling new product orders and also involving the customer in a better procurement system.

Neenah Coldenhove BV has developed to become a global leader in high-value quality paper for specific high-end applications. With a broad range of patented digital transfer papers, Neenah Coldenhove has acquired a leading position in the global market for industrial printing on textiles. Besides DTP a strong market position in medical sterilisation papers and other specific technical papers has been developed.

Position: Interim Manager Internal Sales
Company: Neenah Coldenhove BV,  Eerbeek.